Millie Rothelou
Senior QA Engineer · 7 posts
Millie has 8 years of experience in quality assurance and test automation across SaaS platforms. Before ArrivHQ, she led QA at a fintech startup where she built end-to-end testing frameworks from scratch. She writes getting-started guides and product walkthroughs grounded in the workflows she tests every day.
Guest messages that feel personal, not automated
Millie RothelouJune 16, 20263 min readHow to make your automated guest messages feel handwritten — with a warmer voice, your own local recommendations, and a welcome back for repeat guests.
Install ArrivHQ Like a Native App — Plus Instant Push Notifications
Millie RothelouApril 2, 20262 min readArrivHQ now installs on your phone, tablet, or computer like a native app — with push notifications for guest messages, checklists, and damage reports.
Digital Waivers Done Right: E-Signatures for STR Hosts
Millie RothelouApril 1, 20264 min readHow to set up legally defensible digital waivers for your vacation rental — ESIGN compliance, PDF import, per-guest signing, and locked records.
Building Your Team: Roles & Permissions
Millie RothelouMarch 30, 20265 min readHow to invite team members, assign roles, and control who can see and do what across your properties in ArrivHQ.
Guest Checklists, Waivers & E-Signatures
Millie RothelouMarch 24, 20264 min readHow to use guest checklists to collect acknowledgments, waivers, and legally binding e-signatures from every adult staying at your property.
Completing Guest Checklists & Signing Waivers
Millie RothelouMarch 14, 20263 min readHow to complete checklists assigned by your host — checking off items, uploading photos, signing waivers, and handling agreements for minors.
Your First 30 Minutes on ArrivHQ
Millie RothelouMarch 1, 20264 min readA step-by-step walkthrough for existing STR hosts — from signup to a fully operational compliance and property management system.