Built by hosts: how your feedback is shaping ArrivHQ
Five recent features built from host requests, plus a step-by-step on how to send the next idea to the team through the in-app support chat.
Miley GreeceMay 29, 20264 min readSmart Lock Automation: A Fresh Entry Code for Every Guest
Seamus TeelingJuly 7, 20263 min readConnect your smart locks to ArrivHQ and every reservation gets its own entry code -- live at check-in, gone at checkout. No keys to hand off, no codes to change by hand, and no guest still holding a working code weeks after they left.
Guest messages that feel personal, not automated
Millie RothelouJune 16, 20263 min readHow to make your automated guest messages feel handwritten — with a warmer voice, your own local recommendations, and a welcome back for repeat guests.
The faster way to message guests
Seamus TeelingJune 3, 20264 min readEvery reservation card in ArrivHQ now has a Message button that opens a slide-out drawer — no page change, no scroll loss, AI-drafted reply ready to edit.
Why we rebuilt access codes from scratch
Seamus TeelingJune 3, 20266 min readDoor codes used to be a free-text note on the reservation. After three incidents in one quarter, we burned it down and rebuilt with encryption, lifecycle, and per-audience filtering.
Setting Up Checklists & Turnovers
Miley GreeceMay 1, 20263 min readHow to create checklists in ArrivHQ, set up automated turnovers with trigger events, add sections and steps, and track completion across properties.
Managing Reservations from Booking to Checkout
Miley GreeceMay 1, 20263 min readAdd reservations manually or sync from Airbnb and VRBO, then manage the full lifecycle from check-in to checkout.
Never Miss a Compliance Record Again
Miley GreeceApril 30, 20264 min readCompliance gap detection catches missing companion entries in real time, so your records are complete before tax season.
Checklists, Simplified — One Thing to Create, One Place to Manage
Miley GreeceApril 29, 20266 min readNo more groups, schedules pages, or scattered config. The unified checklist model puts everything in one place.
Your Team's New Workflow — Checklists That Match How You Work
Miley GreeceApril 29, 20264 min readArrivHQ now adapts to your role — cleaners see only their assigned tasks, managers see the full picture.
Your New Today Dashboard — Everything at a Glance
Seamus TeelingApril 29, 20264 min readRich reservation cards, stat gauges, needs review — your morning overview just got a major upgrade.
AI-Powered Bank Sync: Smart Transaction Matching
Seamus TeelingApril 13, 20262 min readArrivHQ now automatically detects duplicate transactions when you import from your bank — handling tips, batch delays, and merchant name variations with AI.
Compliance Packs: CPA Handoff Made Simple
Seamus TeelingApril 13, 20266 min readArrivHQ now generates downloadable compliance packs — zip bundles with P&L statements, Schedule E worksheets, receipts, and material participation records for tax time.